Shipping & Delivery Policy

Zoyia Naturals — Shipping & Delivery Policy

Welcome to Zoyia Naturals. We are committed to delivering our natural products to you safely and efficiently. By purchasing from our website, you agree to the terms outlined below.

1. Shipping Destinations

At this stage, Zoyia Naturals only ships to addresses within Australia. We do not offer international shipping at this time.

2. Order Processing & Dispatch Times

• Handling Time: All orders are processed and dispatched within 1 to 3 business days.

• Cut-off Times: Orders placed after 2:00 PM AEST on Friday, or over weekends and public holidays, will begin processing on the following business day.

• Peak Periods: During holiday seasons or promotional events, processing may take up to 5 business days. We will notify you if a significant delay occurs.

3. Weight-Based Shipping Rates & Delivery Timeframes

Shipping costs are calculated at checkout based on the total weight of your order and your delivery location.

All delivery timeframes listed below are estimations provided by the carrier and commence from the date

of dispatch:

4. Tracking Your Order

Once your parcel has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can monitor your shipment’s progress directly via the Australia Post Tracking Portal.

5. Delivery Issues & Lost Parcels

• Incorrect Addresses: Please ensure your shipping details are correct at checkout. If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, a redelivery fee will apply to re-ship your order.

• Delayed or Lost Parcels: While we rely on Australia Post to deliver your items within their estimated timeframes, occasional transit delays can happen. If your tracking information stops updating or your parcel does not arrive within a reasonable window, please contact us at hello@zoyianaturals.com. We will launch a formal investigation with the carrier on your behalf and endeavour to rectify the situation through a replacement or appropriate resolution once the investigation concludes.

• Damaged Goods: If your products arrive damaged during transit, please take a photo of the packaging and items immediately and contact our customer care team so we can assist you.

6. Contact Information

For any questions regarding your delivery or a delayed shipment, please reach out to us:

• Email: hello@zoyianaturals.com

• Contact Page: zoyianaturals.com/contact

Last Updated: September 2026